Below are some answers to frequently asked shipping questions. If you have any questions feel free to contact us prior to ordering. We ship worldwide and have years of shipping experience through multiple carriers by land, sea and air.
Post Office Boxes
We do not ship to post office boxes within the contiguous U.S. These orders are shipped UPS, which delivers to phyiscal address only. We do ship to PO boxes outside of the contiguous U.S.
When will my order leave the warehouse?
Most orders for In-Stock items begin the order process as soon as your online purchase is completed. Your In-Stock item will be shipped once your payment is approved, and the receiving address is verified. You will not be charged for any item until it is shipped to you. 99% of In-Stock items that are ordered before 4:00 pm E.S.T are processed and shipped that day.
Out of Stock Items
You will be notified If an item is on backorder within 24 hours of placing your order, sooner if the item is ordered express shipping.
To expedite shipping, sometimes it is necessary to ship products directly from the manufacturer or our distributors to our customers. We call this type of shipping "drop shipping". We are warehouse distributors and stock almost everything we sell, only drop shipping when necessary. This allows us to provide quicker shipments with more control over of the shipping and tracking of your order.
Do you refund shipping charges?
Shipping charges are refunded if:
- We ship an incorrect product.
- A product was shipped from our warehouse broken or defective
- A product was damaged during shipping.
If we re-ship a product in these cases, there will be no second shipping charge.
We never charge handling fees. Our shipping charges are based on weight and rates directly from UPS or the Post Office rate tables. If the actual shipping charges for your order are higher for any reason, you will be contacted prior to the order being billed or shipped.
We ship worldwide via UPS and United States Postal Service, or can have a shippment ready for pickup using your selected carrier. You can view our international shipping policy page for more information.