Below are some answers to frequently asked shipping questions. If you have any questions feel free to contact us prior to ordering. We ship worldwide and have years of shipping experience through multiple carriers by land, sea and air.
- Post Office Boxes
- We do not ship to post office boxes within the contiguous U.S. These orders are shipped UPS, which delivers to physical address only. We do ship to PO boxes outside of the contiguous U.S.
- When will my order leave the warehouse?
- Most orders for In-Stock items begin the order process as soon as your online purchase is completed. Your In-Stock item will be shipped once your payment is approved, and the receiving address is verified. You will not be charged for any item until it is shipped to you. 99% of In-Stock items that are ordered before 4:00 pm E.S.T are processed and shipped that day.
- Out of Stock Items
- You will be notified If an item is on backorder within 24 hours of placing your order, sooner if the item is ordered express shipping.
To expedite shipping, sometimes it is necessary to ship products directly from the manufacturer or our distributors to our customers. We call this type of shipping "drop shipping". We are warehouse distributors and stock almost everything we sell, only drop shipping when necessary. This allows us to provide quicker shipments with more control over of the shipping and tracking of your order.
- When will you be charged?
- You will not be charged until your item ships.
- Drop Shipping
- We stock most items we sell, however we do drop ship from manufacturers to expedite the shipping process.
- Shipping Notification
- When your order ships, we will let you know, along with any relevant tracking information, via email.
- Do you refund shipping charges?
- Shipping charges are refunded if:
- We ship an incorrect product.
- A product was shipped from our warehouse broken or defective
- A product was damaged during shipping.
If we re-ship a product in these cases, there will be no second shipping charge.
- Handling Fees
- We never charge handling fees. Our shipping charges are based on weight and rates directly from UPS or the Post Office rate tables. If the actual shipping charges for your order are higher for any reason, you will be contacted prior to the order being billed or shipped.
- International Shipments
- We ship worldwide via UPS and United States Postal Service, or can have a shipment ready for pickup using your selected carrier. You can view our international shipping policy page for more information.
We currently offer UPS Ground, 3 Day Select, 2 Day Air, and Next Day Shipping within the US.
Please Note: when calculating shipping times, UPS does not consider Saturday or Sunday a "Business" day and they are not used in calculating transit times.
- UPS Ground: Your order is delivered to the shipping address 3 to 7 business days (Monday-Friday) after it has been processed. Shipping times are not guaranteed for ground shipments and are only estimates. Please use expedited shipping if time is a factor.
- 3 Day Select: Your order is delivered within 3 business days. (Monday-Friday) after it has been processed. Note: For orders placed during the weekend, they will ship on Monday and arrive Thursday.
- 2 Day Air: Your order is delivered to the shipping address 2 business days (Monday-Friday) after it has been processed. Note: For orders placed during the weekend, they will ship on Monday and arrive Wednesday.
- Next Day Air: Your order is delivered to the shipping address 1 business day (Monday-Friday) after it has been processed. Note: For orders placed during the weekend, they will ship on Monday and arrive Tuesday.
- Saturday Delivery: UPS does offer Saturday delivery to most locations for an additional $14.50. If you would like Saturday delivery please place a note in the order comments and we will add the $14.50 charge or contact us at the time of order. Otherwise, we will assume you do not want the package delivered on Saturday. Saturday delivery is available to most, but not all locations.
We offer free shipping on qualified items that are shipped using standard ground to residential and commercial addresses in the 48 contiguous states. Free shipping is not available on international, Alaska, Hawaii, Puerto Rico or APO/FPO orders. Qualified items are identified with the following symbol:
Free Shipping (USA 48)
When you add an item that qualifies for free shipping, you will see the following message in your cart - Item Qualifies for Free Ground Shipping.
Please Note: The shipping method for items that ship for free will be selected by TruckSpring.com. Generally, Free Shipping orders will be delivered via UPS ground. Orders shipped directly from manufacturers may ship via another carrier. TruckSpring.com reserves the right to end or change this Free Shipping offer at any time.
Q. My order includes items that ship for free, and some items that do not ship for free, am I charged for shipping?
A. You are only charged shipping for items that do NOT qualify for free shipping. Here's an example:
- Item A costs $7 to ship UPS ground.
- Item B costs $12 to ship UPS ground.
- If you order item A & B, the cost to ship UPS ground is $19.
- However, we are running a special, and Item B qualifies for free shipping when ordered UPS Ground. You will NOT be charged shipping for item B, however you will be charged $7 to ship Item A.