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Shipping Policy & FAQs

Shipping FAQ

Below are some answers to frequently asked shipping questions. If you have any questions feel free to contact us prior to ordering. We ship worldwide and have years of shipping experience through multiple carriers by land, sea and air.

Post Office Boxes
We do ship to lighter packages to PO boxes using USPS.
When will my order leave the warehouse?
Most orders for In-Stock items begin the order process as soon as your online purchase is completed. Your In-Stock item will be shipped once your payment is approved, and the receiving address is verified. You will not be charged for any item until it is shipped to you. 99% of In-Stock items that are ordered before 1:00 pm E.S.T and are shipping UPS are processed and shipped that day. In stock orders shipping USPS may take 1-2 days before they are picked up by USPS. If you need your order quickly, please select a UPS option for shipping. UPS does not consider Saturday or Sunday a business day when calculating transit times.
Out of Stock Items
You will be notified If an item is on backorder within 24 hours of placing your order, sooner if the item is ordered express shipping.
To expedite shipping, sometimes it is necessary to ship products directly from the manufacturer or our distributors to our customers. We call this type of shipping "drop shipping".  We are warehouse distributors and stock almost everything we sell, only drop shipping when necessary. This allows us to provide quicker shipments with more control over of the shipping and tracking of your order.
When will you be charged?
You will not be charged until your item ships.
Drop Shipping
We stock most items we sell, however we do drop ship from manufacturers to expedite the shipping process.Your order may be shipped using UPS or Fed-Ex if dropped shipped. The service level you select will stay the same. We will notify you if there is any difference in cost before hand, typically there is not.
Shipping Notification
When your order ships, we will let you know, along with any relevant tracking information, via email.
Do you refund shipping charges?
Shipping charges are refunded if:
  • We ship an incorrect product.
  • A product was shipped from our warehouse broken or defective
  • A product was damaged during shipping.

If we re-ship a product in these cases, there will be no second shipping charge.

Handling Fees
We never charge handling fees. Our shipping charges are based on weight and rates directly from UPS or the Post Office rate tables. If the actual shipping charges for your order are higher for any reason, you will be contacted prior to the order being billed or shipped.
International Shipments
We ship worldwide via UPS and United States Postal Service, or can have a shipment ready for pickup using your selected carrier. You can view our international shipping policy page for more information.

We ship most of our US shipments using UPS. Below are the transit times for in stock orders. Your order may ship UPS or Fed-Ex if it is shipped directly from the manufacturer. UPS does not consider Saturday or Sunday a business day for transit times.

  • UPS Ground: Delivery in 1–5 business days (3–7 business days to Alaska and Hawaii) based on distance to destination. Delivery by end of business day. Available to business address in all 50 states. Please use expedited shipping if time is a factor. Below is a map with typical UPS Ground transit times for in stock order shipping from our warehouse in Michigan.
  • UPS Ground map for typical business days in transit from Saginaw, MI.
  • UPS 2nd Day Air: Delivery by the end of the second business day, UPS does not consider Saturday or Sunday a business day. Some locations in Alaska and Hawaii require additional transit time.Note: For orders placed during the weekend, in stock order will ship on Monday and arrive Wednesday.
  • UPS Next Day Air: Next business day delivery by 10:30 a.m., 12:00 noon, or end of day, depending on destination. Saturday delivery available for an additional charge of $15.00. Please contact us or place a note in your order comments if you would like Saturday delivery added. Note: For in stock orders placed during the weekend, they will ship on Monday and arrive Tuesday.
  • Saturday Delivery: UPS does offer Saturday delivery on 2nd day and Next day air shipments to most locations for an additional $15.00. If you would like Saturday delivery please place a note in the order comments and we will add the $15.00 charge or contact us at the time of order. Otherwise, we will assume you do not want the package delivered on Saturday. Saturday delivery is available to most, but not all locations.
  • USPS Priority Mail: 3-5 business days. USPS picks up at our warehouse at varying times. If you are in a hurry for an item, please use UPS. In stock items may take USPS 1-2 days from the time the order is packaged to be picked up from our warehouse. This is an economical shipping option we offer our customers, but we do not recommend it if you have time constraints.

We offer free shipping on qualified items that are shipped using standard ground to residential and commercial addresses in the 48 contiguous states. Free shipping is not available on international, Alaska, Hawaii, Puerto Rico or APO/FPO orders. Qualified items are identified with the following symbol:

Free Ship!

When you add an item that qualifies for free shipping, you will see the following message in your cart - Item Qualifies for Free Ground Shipping.

Please Note: The shipping method for items that ship for free will be selected by TruckSpring.com. Generally, Free Shipping orders will be delivered via UPS ground. Orders shipped directly from manufacturers may ship via another carrier. TruckSpring.com reserves the right to end or change this Free Shipping offer at any time.

Q. My order includes items that ship for free, and some items that do not ship for free, am I charged for shipping?
A. You are only charged shipping for items that do NOT qualify for free shipping. Here's an example:

  • Item A costs $7 to ship UPS ground.
  • Item B costs $12 to ship UPS ground.
  • If you order item A & B, the cost to ship UPS ground is $19.
  • However, we are running a special, and Item B qualifies for free shipping when ordered UPS Ground. You will NOT be charged shipping for item B, however you will be charged $7 to ship Item A.

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