We are pleased to announce that we have earned the Bizrate Circle of Excellence award for the 4th time. Bizrate is one of the largest sources of consumer-generated reviews of online retailers in the United States.
In 2016, over 3,600 online retailers in North America were considered for the award. The ratings are from direct feedback, collected at the point-of-sale and after the delivery of goods, from customers concerning seven key satisfaction indicators:
- Overall Satisfaction at the point-of-sale
- Product Selection on the website
- Ease of Finding Products on the website
- Repurchase Intent (from the same retailer) after the order is received
- Product Met Expectations, collected after the order is received
- On-time Delivery of the order
- Customer Support assistance
We are honored to have our name alongside other award winning companies such as Under Armour, Crutchfield, L.L. Bean, etc. Your feedback, both good and not so good, is what keeps us working hard and striving to be a better company every step of the way.
Everyone at Michigan Truck Spring would like to thank our customers for their honest feedback that helps us to improve our practices. For more information about the 2016 Bizrate® Circle of Excellence award click here.