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How can I contact you?
Visit our Contact Us page for phone numbers, hours, mailing address, and our contact form.
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When is my credit card charged?
For credit and debit card orders, an authorization may be placed when your order is submitted, but your card is charged when your order ships. Items that are backordered are not charged until they ship.
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When are orders processed?
Orders are processed Monday through Friday during normal business hours. In-stock orders placed early enough in the day often ship the same business day, but processing time may vary based on payment approval, address verification, product availability, carrier pickup times, and order details.
For more information, please review our Shipping Policy.
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How do I cancel my order?
You may request cancellation before the order ships. Please call us as soon as possible. Orders that have already entered fulfillment or shipped may not be cancellable. To request a cancellation, please call us as at 1-800-358-4751. Once an order has shipped, it may need to be handled as a return.
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Do you ship to Post Office Boxes?
Some orders can ship to P.O. Boxes by USPS, but many items require a physical street address because of carrier, size, weight, or delivery restrictions. Larger, heavier, oversized, or freight items cannot ship to P.O. Boxes.
For details, please review our Shipping Policy.
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Do you refund shipping charges?
Shipping charges are generally non-refundable unless the return or replacement is due to our error, a defective product, or shipping damage covered by the carrier claim process. If a replacement is shipped because of our error or covered damage, we will not charge a second outbound shipping fee.
For complete details, please review our Return Policy and Shipping Policy.
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Do you charge handling fees?
We do not charge separate handling fees. Shipping charges are based on package weight, dimensions, destination, carrier service, and applicable carrier rates. If there is a problem with the quoted shipping amount, we will contact you before billing or shipping the order.
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Do you ship overseas?
Yes. We accept international orders. Customs duties, taxes, tariffs, brokerage fees, and import restrictions are the customer's responsibility.
Please review our International Orders page for details.
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If I'm not satisfied with my order, can I return it?
Most new, unused, resalable items may be returned within the return window shown in our Return Policy.
Please review our Return Policy for complete return instructions, exclusions, time limits, restocking fees, damaged-item procedures, and RMA requirements.
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Do you charge sales tax?
We collect sales tax where required by law. If you are tax-exempt, select the tax-exempt option during checkout and provide your exemption or resale certificate for review before the order is processed.
Please review our Sales Tax page for details.
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What is your Free Shipping policy?
Some items qualify for free shipping when the free-shipping option is shown on the product page or at checkout. Free shipping applies only to eligible items. If your order includes both free-shipping and non-free-shipping items, shipping may still be charged for the items that do not qualify.
Free shipping eligibility may depend on the item, destination, shipping method, carrier restrictions, and order details. Please review our Shipping Policy for details.
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Do you ship large or oversized items by freight?
Yes. Some heavy, oversized, or multi-package orders must ship by freight carrier (LTL). Freight shipments may require a delivery appointment, inspection at delivery, and damage notation on the delivery receipt or Bill of Lading.
Please review our Shipping Policy for full freight delivery and damage-claim instructions.