90-Day No Hassle Returns
We want you to be completely satisfied with your purchase.
Most products may be returned for a refund within 90 days of
delivery, provided the item is new, unused, resalable, and
returned in the manufacturer’s original packaging.
Damaged Items
Open and inspect your shipment promptly. If an item was damaged
during shipping, please contact us within five days of delivery.
Keep the product, carton, packaging, wrapping, and all packing
materials for the carrier-claim process.
Call us at
1-800-358-4751
as soon as damage is discovered.
For larger items delivered by freight carrier (LTL):
inspect the shipment before signing the delivery receipt or Bill
of Lading. If damage is visible, describe it clearly on the
delivery document. Do not write only “subject to inspection.”
Then contact us immediately.
Request Return Authorization
Before returning an item, call us at
1-800-358-4751
to obtain a Return Merchandise Authorization (RMA) number.
Returns sent without prior authorization may be delayed or refused.
Write the RMA number clearly on the outside of the return package
and ship the authorized return to:
Michigan Truck Spring of Saginaw, Inc.
Attn: Returns / RMA #
2870 Nodular Drive
Saginaw, MI 48601
Return Requirements
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Original shipping charges are nonrefundable unless the return
or replacement results from our error, an approved defective
product claim, or shipping damage covered through the applicable
carrier-claim process.
-
The customer is responsible for return shipping unless we shipped
the wrong item or approve the return as involving a broken or
defective product.
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No restocking fee applies to an eligible return received within
the 90-day return period.
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Standard returns are not accepted after 90 days.
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Returned products must be new, unused, resalable, and in the
manufacturer’s original packaging.
-
Refunds are processed after the returned item is received and
inspected and are issued to the original payment method.
Product Warranty and Fitment
Products are sold subject to the manufacturer’s warranty, if any.
Warranty terms, coverage, and duration vary by manufacturer.
We are happy to assist with manufacturer warranty claims; call us
at 1-800-358-4751.
Fitment is the customer’s responsibility. Before ordering, verify
the year, make, model, GVWR, axle configuration, and application
specifications. Our Michigan-based parts experts are available to
help with fitment questions.
A fitment mismatch is handled as a standard return under this
90-day return policy.
Except as expressly stated in this policy, products are sold
subject to the manufacturer’s warranty, if any. To the fullest
extent permitted by law, Michigan Truck Spring disclaims implied
warranties, including merchantability and fitness for a
particular purpose.