International Shipping
Michigan Truck Spring/TruckSpring.com has been shipping internationally since 2001 and ships directly to select international destinations. International orders may ship by UPS, USPS, FedEx, freight carrier, or another carrier depending on the products ordered, destination, package size, carrier availability and restrictions, and whether the order ships from our warehouse or directly from a manufacturer or distributor.
We also ship to U.S.-based freight forwarders serving international customers. Orders shipped to a freight forwarder may be subject to additional payment verification and must comply with the freight-forwarder requirements described below. If you would like to arrange your own international transportation, please contact us before placing your order.
Shipping availability, service options, and quoted charges depend on the destination, shipment characteristics, and applicable import, export, and carrier restrictions.
International Shipping Methods
Available shipping methods vary by destination, product, package size, weight, carrier limitations, and customs requirements. Shipping options displayed at checkout are estimates based on the information available at the time of order.
International shipping times are estimates only and are not guaranteed. Customs clearance, carrier delays, holidays, weather, address issues, and local delivery conditions may affect delivery time.
Customs, Duties, Taxes, Tariffs, and Brokerage Fees
The customer is responsible for all customs duties, taxes, tariffs, brokerage fees, import fees, and other charges that may apply in the destination country. These charges are not controlled by TruckSpring.com and may not be included in the shipping rates displayed at checkout.
Please contact your local customs office or broker before ordering if you have questions about import costs, restrictions, or requirements.
UPS Shipments to Canada
UPS Standard shipments to Canada may be subject to brokerage fees, duties, taxes, and other import charges that are not included in the shipping rates displayed at checkout. Other UPS international services may handle brokerage differently, but duties, taxes, and import fees may still apply.
Heavy, Oversized, or Freight Items
Heavy, oversized, unusually shaped, or multi-package items may not be eligible for standard international parcel shipping. International shipments of these items may require a custom freight quote, freight forwarder, or customer-arranged pickup.
If you would like to order a heavy or oversized item for international shipment, please contact us before placing your order. We will help review the shipment requirements and available options.
Phone: 1-989-755-0561
Email: truckspring@truckspring.com
Import Restrictions and Prohibited Items
Do not order items that are illegal or restricted for import into your country. Laws and import rules vary by country, and it is the customer's responsibility to confirm that the products ordered may be legally imported.
If an order is refused, delayed, seized, returned, or destroyed by customs or another government authority because of import restrictions, prohibited items, unpaid duties or taxes, missing documentation, or failure to claim the shipment, the customer remains responsible for shipping charges and any related carrier, customs, brokerage, storage, return, or disposal fees.
Returned, Refused, or Unclaimed International Shipments
If an international shipment is returned to us, we will review the condition of the returned products before determining whether a refund is available. Shipping charges, customs fees, brokerage fees, duties, taxes, storage fees, return shipping charges, and other carrier or government charges are generally non-refundable.
Returned products must be received in new, unused, resalable condition and in the original packaging. Restocking fees may apply as described in our Return Policy.
International Returns
International customers are responsible for return shipping costs unless the return is due to our error, a product shipped from our warehouse broken or defective, or shipping damage covered by the carrier claim process.
Before returning any item, please request a Return Merchandise Authorization (RMA). Please review our Return Policy for complete return instructions.
Need Help With an International Order?
If you have questions about international shipping options, carrier pickup, freight forwarding, customs paperwork, or heavy and oversized items, please contact us before placing your order.
Phone: 1-989-755-0561
Email: truckspring@truckspring.com